Yes. For our core collections, 3 weeks is our standard production window from final sign-off to dispatch. Bespoke pieces with heavy customization may take longer, but you'll always receive a clear timeline before you approve the order, so you can protect your project schedule.

Because we give you what a catalogue brand can't: made-to-order pieces your client can't find and price-shop online, a genuine 3-week custom lead instead of the 8–16 weeks typical of artisan houses, and one team that owns your project from render to delivery — no showroom-and-rep relay. You still get artisan materials and finishes; you just keep control of the timeline, the margin, and the story you tell your client.

We've completed over 1,000 projects for designers and architects who also buy "sight-unseen." To de-risk that, we provide detailed material specs, high-resolution close-ups, project photos, and finish samples on request. On top of that, you're covered by free returns and a lifetime warranty, so you're never stuck with a bad outcome

Yes. Send us your plans, ceiling heights, and room photos, and our team will recommend fixture sizes, drop lengths, and finishes that match your concept. We'll confirm everything in writing before production, so you're not guessing on scale or proportion.

Simple and transparent. You approve a written quote — final specs, dimensions, finishes, and timeline — before anything goes into production, so there are no surprises on price or scale. You order under your studio, we handle production and logistics, and we keep you updated through to delivery. No store-credit games and no surprise restocking fees: if something isn't right, free returns and a lifetime warranty mean you get a real resolution, not a runaround.

If anything arrives damaged or incorrect, we replace or repair it at our cost. Just document the issue and our team will coordinate pickup, remake, and re-delivery. Between careful packaging, full damage protection, and a lifetime warranty, you're not carrying the risk on your own.

Your reputation comes first. If your client isn't happy, we offer a straightforward free return within our return window. We'll help you quickly respec — alternative options, finish tweaks, or a different scale — so you keep control of the narrative with your client instead of absorbing the blame.

Your electrician installs on site, and we make that easy: every fixture ships with clear dimensions, weight, and mounting details, plus the correct canopy and hardware, so your contractor can confirm support before install day. For larger statement pieces we flag the weight and mounting needs up front — nothing surprises anyone on site — and our team is reachable if a question comes up mid-install.

Registered trade partners receive a standard 20% commission on qualifying orders. You place the order under your studio; we handle production, logistics, and support. Pricing is structured so your client sees consistent, transparent numbers, while you earn your margin for sourcing and managing the process.

For each fixture we can provide a mini "client pack": styled project photos, close-up material shots, finish samples when needed, and clear dimensions. Many designers drop this straight into their presentation so the client can visualize the impact and feel comfortable approving a custom piece.